CoinEx is a highly secure, stable and efficient digital coin exchange for global users: Adoption of HTTPS and 2-Factor authentication available for dual protection; Cold wallet storage and multi-signature strategy guarantee asset safety; Collaboration with world top security team provide full-dimension protection.
CoinEx strongly encourages all our users to complete multiple security settings to guarantee full-dimension protection for his or her CoinEx account.
When setting your sign-in password for the first time, please choose a strong password (such as a combination of upper and lower case letters, numbers and characters). You can also generate a string of complex and unique password with Password apps (1Password, LastPass etc). Once saved, these apps will help you fill in passwords automatically when signing in and protect you from phishing.
If you do not want to use these apps for password storage, please make sure that your CoinEx account is using a unique and highly secured password that is different from those you used on any other websites, ESPECIALLY NOT the same password as your Email account.
How to store my passwords?
Please do NOT share your passwords with anyone under any circumstances and CoinEx staff will NEVER ask you for your passwords.
Two-Factor Authentication (2FA)
To level up your account security, CoinEx encourages all users to bind TOTP (such as Google Authenticator) and Mobile to your account.
Check here to know more about what 2FA is and how to bind it.
Sign up via Email
Your registered Email is a vital connection between you and your CoinEx account and please use a secure Email to sign up your CoinEx account. It would be a good idea to apply for a new Email solely for CoinEx registration. After signing up, you can change your Email address as you wish.
Please make sure that your CoinEx account is using a unique and highly secured password that is different from those you used on any other websites, ESPECIALLY the same one as your Email account.
Binding Mobile will level up your account security and please ensure your Mobile number is able to receive messages promptly. Due to SMS delay or service incompatibility with services providers, CoinEx only supports Mobile binding in countries and regions with stable mobile carrier services.
If you can’t find your country code in the list, we strongly suggest you bind and use TOTP Authentication instead.
Mind your sign-in notification
For your account security, we will send you an Email or SMS notification every time you sign in to your CoinEx account. You can check your sign-in records in the last 30 days in “Sign-in Records”. If your account has been signed in in city/region or via device/VPN which you do not recognize, please change your sign-in password or
contact CoinEx support.
Bookmark https://www.coinex.com/ in your browser for your account security and double check the URL before signing in.
Be aware of Phishing
1. Check and confirm URL https://www.coinex.com; Bookmark the website or enter website manually
2. Install reliable antivirus softwares in your computer or mobile devices and update regularly
3. We confirm that email@example.com is the ONLY official Email address we use for customer services
4. Avoid clicking links or opening attachments in emails and contact us via Ticket or firstname.lastname@example.org right away to confirm your account status
5. Please do NOT create API Secret Key if you don't use API
Save official customer support as Contact
CoinEx will NEVER ask for your account info (including password and 2FA code) or remote access to your computer.
Please contact us via the methods mentioned above if your account was unfortunately lost due to phishing sites or email.
During the period, you can apply to freeze your CoinEx account (Only available for signing in, unable to trade, deposit or withdraw when frozen) and recover it when your account is found.