FAQ about Withdrawal

Once a withdrawal request is submitted, your withdrawal will be systemically audited and sent. Please wait patiently.

How to change or delete withdrawal address?

Website
1. After signing in, click [Wallet] in the navigation bar and go to [Wallet];
2. Find coin type and click [Withdraw];
3. Find one of the saved [Current address] and click the [Bin] next to it to delete the address.

APP
1. Open APP and click [Wallet];
2. Find coin type, check coin info and click the [Bin] next to it to delete address in [Addresses].

How to cancel withdrawal?

If your withdrawal request remains “Pending”, you can go to [Withdrawal Details] to [Cancel] this request.
Cancellation is not available if your request is “Audited” or “Sent” since your withdrawal should have been included in a block, ready for confirmation.

What if I withdrew to a wrong address?

1. If your withdrawal request remains “Pending”, you can go to [Withdrawal Details] to [Cancel] this request.
2. Cancellation is not available if your request is “Audited” or “Sent”. If your coins are sent in the network, please contact support from your recipient for help. However, if you do not know the owner of this address, your assets will be LOST and NOT refundable.