If your tokens are lost due to cyber theft, fraud, or scams, and was withdrawn to an account in CoinEx, we will provide help in accordance with different situation. Please follow the steps below and provide the required documents:
1. A detailed description of how and when the event happened
*Ensure that the information provided is legal and real, without the fabrications of the fact and the intention of framing other people.
3. Detailed blockchain links (clickable) of all transactions involved in the process.
If there is substantial evidence indicating the tokens in CoinEx were indeed stolen, the assets will be temporarily frozen by CoinEx.
Please provide us with a police report after submitting a support ticket. Once the report is received, CoinEx will work directly with law enforcement officials to handle the stolen tokens and try our best resolve your case.
Please refer to Law Enforcement Request Guide for further instruction
Submit a ticket: https://support.coinex.com/hc/requests/new