CoinEx Deposit & Withdrawal Guide

With the deposit or withdrawal function, you can transfer the crypto assets between the CoinEx account and the other platforms. 

 

How to Deposit to CoinEx?

1. Visit CoinEx official website (http://www.coinex.com) and log in to your account successfully, choose [Deposit] in the drop-down menu of [Assets] on the upper right corner.

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2. Take USDT-TRC20 as an example:
(1) Select Coin [USDT] 
(2) Select Public Chain [TRC20]
(3) Use [Copy address] or [QR code] to get your CoinEx address and fill it in the [Withdrawal Address] on your withdrawal platform.
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3. Fill your deposit address in the recipient address field of the crypto wallet from which you want to send the same type of crypto asset.
After waiting for the deposit, you can start trading on CoinEx! The credited assets will be in the [Spot] account.


Notes for Depositing:
1. When making a deposit of Label Coin (such as EOS, XLM, LUNA, etc.), Memo/Tag and address are BOTH REQUIRED. Deposit WITHOUT Memo/Tag will lead to permanent asset loss.
2. There are requirements for Minimum Deposit and No. of Confirmation when depositing to CoinEx, Please read the [Attention] on the right side carefully before making a deposit to your CoinEx account.

 

How to withdraw from CoinEx?

1. Visit CoinEx official website (http://www.coinex.com) and log in to your account, choose [Withdraw] in the drop-down menu of [Assets] on the upper right corner.

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2. Take USDT-TRC20 as an example:
(1) Select coin [USDT] 
(2) Click [Normal Transfer]
(3) Select Public Chain [TRC20]
(4) Enter Withdrawal Address
(5) Enter Receive Amount (Receive Amount=Deduction-Withdrawal Fees)
(6) Double-check transaction details and click [Withdraw]

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3. Depending on which 2FA you use, enter [SMS code] or [Google Authenticator code] for verification. 
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4. After 2FA is verified, you will receive a system email with the subject of [CoinEx] Withdrawal Confirmation. If you failed to receive the confirmation email, please click [Resend Email] on the Withdraw Detail page.

Confirm the withdrawal amount, withdrawal address, and network, and click [Reconfirm].
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Note: For security purpose, this link is valid for ONLY 30 minutes. If you did not perform this action, please change your password or submit a ticket.

5. After double-checking the withdrawal information, click [Approve] to submit the withdrawal request.
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6. Once the withdrawal is sent, you will receive a system email with the subject of [CoinEx] Notification on Approved Withdrawal Request. 
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If you did not confirm the withdrawal in the confirmation email within 24 hours, your withdrawal request will be canceled automatically and the assets won’t be deducted from your account.

Notes for Withdrawing:
1. If you want to withdraw cryptos to another CoinEx account, it is recommended to use [Inter-User Transfer] with 0 fee.
2. The network crowdedness, withdrawal speed, withdrawal fees, the number of confirmations required, etc, may vary on different networks. When submitting a withdrawal request on CoinEx, please confirm that the network you choose is the SAME as the network you select on the receiving platform. Otherwise, it may cause irretrievable asset loss.
3. Please confirm if a Tag/Memo is required by the recipient when withdrawing Label Coin. Otherwise, it may cause irretrievable asset loss. 

 

 

Related articles

FAQ about Deposit

FAQ about Withdrawal

How to Retrieve Uncredited Deposit with Self-Service Recovery?

What should I do if my withdrawal is not received?