2. Expiry dates are set for redeeming and using the vouchers. Please follow the instructions on the page and use them within the validity period.
3. If users don't redeem the voucher or use it within the validity period, CoinEx will recall the voucher after expiration.
How to check vouchers?
2. After entering the [Voucher Center], you can check the value, validity, and scope of use of the voucher.
FAQ about Voucher Center
Q: How to redeem a voucher?
A: Find [Voucher Center] in the drop-down menu under [Account] on the front page, and redeem the voucher within the validity period. If you want to access [Voucher Center] on App, please upgrade to the latest version.
Q: When can I redeem a voucher?
A: CoinEx will carry out voucher activities from time to time, and will inform users by email, in-station letter, etc.
Q: Why didn't I receive the voucher?
A: CoinEx will carry out various kinds of voucher activities for different user groups, so please look forward to our future activities.
Q: Is there a scope of use for the voucher?
A: Different vouchers cover different scopes of use. For example, the Futures Trial Fund can only be used in Futures trading. For details, please check the rules of specific vouchers.
Q: Is there an expiration date for the voucher?
A: Different vouchers have different validity periods. Please use the voucher as soon as possible after redeeming it. After the expiration date, the system will recall the voucher.
Q: Why the voucher is recalled?
A: 1. The voucher is not collected within redemption validity. 2. After the voucher expires, the system will automatically recall it.