What is CoinEx Voucher?
In order to help users better understand our trading services, CoinEx will carry out various voucher activities for Spot trading, Margin trading, Futures trading, and other products. For example, we send out Futures Trial Fund in order to encourage users to practice Futures trading in real scenarios.
How to use a voucher?
1. After you redeem the voucher, it will be allocated to a designated account. For example, the Futures Trial Fund will be directly allocated to your Futures account after it's redeemed.
2. Expiry dates are set both for redeeming and using the vouchers. Please follow the instructions in [Voucher Center] and use them within the validity period.
3. If the voucher was not redeemed or used within the validity period, CoinEx will recall it after expiration.
How to check vouchers?
1. Visit CoinEx official website https://www.coinex.com, log in to your account and click [Voucher Center] in the drop-down menu under [Account] in the top-right corner.
2. Check the value, validity, and rules of the voucher in [Voucher Center].
3. Click [Redeem Voucher] in the top-right corner to redeem the voucher with redeem code.
4. Click [Voucher History] in the top-right corner to check used or expired vouchers.
FAQ about Voucher
Q: How to redeem a voucher?
A: Find [Voucher Center] in the drop-down menu under [Account] on the homepage, and redeem the voucher within the validity period. If you want to access [Voucher Center] on CoinEx App, please upgrade to the latest version.
Q: When can I redeem a voucher?
A: CoinEx will carry out voucher activities from time to time, and inform users by email, announcement, in-station message, etc.
Q: Why didn't I receive the voucher?
A: CoinEx will carry out various voucher activities for different user groups. Please look forward to our upcoming activities.
Q: Is there a scope of use for the voucher?
A: Different vouchers apply for different markets. For example, the Futures Trial Fund can only be used in Futures trading. For details, please check the rules of specific vouchers.
Q: Is there an expiration date for the voucher?
A: Yes. Please use the voucher as soon as possible after redeeming it. CoinEx will recall the voucher after expiration.
Q: Why is the voucher recalled?
A: Under below circumstances, the voucher will be recalled:
(1) The voucher is not redeemed and used within validity;
(2) Trading volume during the validity period doesn't meet the specified requirement.