FAQ about Futures Trial Fund

What is Futures Trial Fund?
Futures Trial Fund can be used as position margin, and to pay off, transaction fee, as well as funding fee. The Futures Trial Fund aims at encouraging users to practice Futures trading in a real trading environment and helping users better understand the functions of Futures trading.

How to redeem Futures Trial Fund?
1. Go to CoinEx website https://www.coinex.com, log in to your account and then click [Voucher Center] in the drop-down menu under [Account] in the top-right corner.__1.png2. After entering the [Voucher Center] and clicking the [Redeem] bottom, the trial fund with specific value will be directly allocated to your Futures account.__4.png
3. Please check the validity, available trading pairs, and rules carefully.
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4. Click [Trade Now] bottom to go to Futures Trading page and start trading.__7.png

 

FAQ about Futures Trial Fund

Q: How to redeem a Futures trial fund?
A: Find [Voucher Center] in the drop-down menu under [Account] on the front page, and redeem the Futures Trial Fund within the validity period. If you want to access [Voucher Center] on App, please upgrade to the latest version.

Q: When can I redeem a Futures trial fund?
A: CoinEx will send out Futures Trial Fund from time to time, and will inform users by email, in-station letter, etc.

Q: Is there a scope of use for the Futures Trial Fund?
A: The Futures Trial Fund can only be used in Futures trading. For details, please check the rules of the Futures Trial Fund.

Q: Is there an expiration date for the Futures Trial Fund?
A: An expiration date is set for the Futures Trial Fund. Please use the Futures Trial Fund as soon as possible after redeeming it. After the expiration date, the system will recall the Futures Trial Fund.

Q: Does the profit earned by using Futures Trial Fund belong to users?
A: With the trial fund, all profit earned by opening a position belong to the user. On the other hand, should any loss occurs, the trial fund will be deducted first until it is completely deducted.

Q: When will the Futures Trial Fund be unlocked?
A: During the validity period, when the accumulated transaction amount reaches a specific amount, the trial fund will be gifted to the users and will not be recalled. Users can continue to use the trial fund and transfer it to the spot account. Please check the rules of the Futures Trial Fund for specific transaction amount requirements.
For example, A trial fund valued at 5 USDT will be gifted to users whose accumulated transaction amount reaches 5000 USDT.
If the accumulated transaction amount doesn't reach 5000 USDT, the trial fund will be recalled after the expiration date. If your accumulated transaction amount reaches 5000 USDT within the validity period, you will be notified by email and you may continue to use the trial fund after the expiration date.

Q: Why is the Futures Trial Fund recalled?
A: 1. The Futures Trial Fund is not redeemed within redemption validity. 2. If the user's transaction volume during the validity period does not meet the specific requirements, CoinEx will recall the trial fund after the expiration date. Please be aware of the risks of liquidation.

Q: Why haven't I received the trial fund after reaching the required transaction amount?
A: There is a certain delay in updating the transaction data. Please check your email inbox later. If the trial fund remains unlocked for a long time, please submit a ticket and contact us.

Q: If there is balance in my Futures account originally, how can I tell if the trial fund is used when placing an order?
A: If your Futures account has a trial fund, it will be included in your available balance. When you open a position, the trial fund will be used first.
For example, suppose your Futures account has 110 USDT, of which 10 USDT is the Futures trial fund, and you use 30 USDT as the position margin, then the trial fund will be used first and the remaining 20 USDT will be deducted from the original balance in your Futures account.

Q: Why does my account balance decrease after using the trial fund?
A: When you use the Futures trial fund to open a position, should any loss occur after closing the position, the system will deduct the trial fund first. If the trial fund is less than the realized loss, the remaining part will be deducted from the users' original balance. If the trial fund is more than the actual loss, the remaining trial fund will be recalled after paying off the loss.

Risk reminder
Futures trading is a crypto derivative product with high investment risks. Hence, the user must fully understand the risks involved in Futures trading and the trading rules on CoinEx.

 

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