This CoinEx Flexible Savings User Agreement (hereinafter referred to as the “Agreement”) is entered into by and between the user (hereinafter referred to as “you” or the “User”) and the CoinEx platform (hereinafter referred to as the “Platform”) in relation to your use of the flexible savings service (hereinafter referred to as the “Service” or the “Product”). The CoinEx Terms of Service are incorporated herein by reference and shall form an integral part of this Agreement with equal legal force and effect.
1. Risk Warning
1.1 This product is a blockchain-based financial product involving crypto-assets. Users should fully understand the principles of blockchain technology and the inherent volatility of crypto-assets, and prudently decide whether to participate based on their own financial condition and risk tolerance.
1.2 Users acknowledge and agree that due to the volatility of crypto-asset prices, the value of their holdings may fluctuate significantly or suffer losses. Investment activities may result in partial or total loss of assets, and all risks shall be borne solely by the users.
1.3 Users acknowledge and agree that the Platform, as a provider of technical services, shall not be held liable for any losses arising from any of the following circumstances, including but not limited to:
(1) market risk, price volatility risk, project failure risk, liquidity risk;
(2) technical risks including hacking, network congestion, system vulnerabilities, smart contract defects, or abnormalities in third-party services;
(3) compliance risks such as policy adjustments, changes in laws and regulations, directives from administrative or judicial authorities, or regulatory restrictions;
(4) operational risks of the Platform, including impacts from technical maintenance, system upgrades, or service interruptions;
(5) account security risks caused by leakage of account information, phishing, fraud, or other user-related security issues;
(6) force majeure events such as earthquakes, fires, wars, power outages, or other risks beyond the control of the Platform.
1.4 Users should fully understand that crypto-asset prices are highly volatile and influenced by market supply and demand, policy changes, significant events, and other factors, causing substantial and unpredictable fluctuations in investment returns and asset values.
1.5 Users shall independently read and comprehend all rules, descriptions, and notices relating to the flexible savings services provided by the Platform (including but not limited to interest calculation methods, yield structure, subscription and redemption terms). The Platform shall not be liable for any losses caused by the user’s misunderstanding or failure to comply.
1.6 Any historical yields, annualized returns, or distribution of returns displayed by the Platform are for reference only and do not constitute a promise or guarantee of future returns. Users acknowledge that actual returns may be affected by market conditions, interest rate mechanisms, subsidy policies, and other factors, and may fluctuate or result in losses.
2. Definitions
Unless otherwise specified in this Agreement, the following terms shall have the meanings set forth below:
“Flexible Savings” means the crypto-asset financial service provided by the Platform based on blockchain technology, allowing users to subscribe and redeem at any time, accrue interest hourly, with yields distributed daily.
“Subscription” means the user transfers digital assets from their Spot Account to their Flexible Savings Account. Upon completion of the transfer, the subscription shall be deemed completed. Interest on the subscribed assets will commence from the next full hour (i.e., the beginning of the next natural hour) following the completion of the subscription.
“Redemption” means the transfer of digital assets from the Flexible Savings Account back to the Spot Account, completing the asset transfer and terminating interest accrual.
“Spot Account” means the user’s account on the Platform where digital assets are held, supporting deposit, withdrawal, and trading functions.
“Savings Account” means the account established by the Platform specifically for managing assets under Flexible Savings.
“Yield” means the returns a user receives in accordance with the platform rules for subscribing to the Flexible Savings product, including basic interest and any additional incentives the platform may provide. The specific composition and calculation of earnings shall be subject to the actual rules and interface display of the platform.
“Interest Accrual Time” means that interest accrues from the next full hour after the user completes the subscription, calculated hourly, with specific rules subject to the Platform’s final implementation.
3. Rules of Flexible Savings Service
3.1 This product supports multiple types of crypto-assets. The Platform reserves the right to adjust the supported coin range as needed. Users should rely on the Platform’s real-time displayed supported coins and related information. Subscription and redemption shall be based on the currently supported coins on the Platform. The Platform shall not be liable for any losses arising from users’ failure to timely check or verify Platform information.
3.2 Users complete subscription by transferring assets from the Spot Account to the Savings Account. Interest accrual begins at the next full hour following the subscription. Interest is calculated hourly based on the snapshot of the Savings Account assets and the applicable interest rate for that hour. The Platform may adjust interest rates and calculation methods as needed; users shall refer to the Platform’s real-time displayed information as definitive.
3.3 The Platform distributes the previous day’s hourly accrued interest to users’ Flexible Savings Accounts daily. If a user’s balance in the corresponding coin’s Flexible Savings Account is zero at the time of distribution, the interest for that day shall not be granted. Users acknowledge that such circumstances may cause partial interest losses for which the Platform bears no responsibility.
3.4 Users may request redemption at any time. Upon successful redemption, the assets will be immediately transferred back to the Spot Account, and interest accrual will cease from the time of redemption. Redemption is not subject to any minimum holding period or lock-up restrictions. Users should note that redemption may affect the interest and yield settlement of the current and subsequent days.
4. Rights and Obligations of the Platform
4.1 The Platform reserves the right to independently adjust or modify the following in accordance with business development and market conditions:
(1) the range and types of supported coins;
(2) interest calculation methods, yield distribution rules, and related product parameters (including but not limited to timing and calculation methods);
(3) the distribution, adjustment, or termination of the platform’s earnings policies, including but not limited to the provision and adjustment of interest and other incentives;
(4) suspend, discontinue, or terminate all or part of the savings services or functions, or restrict/suspend related user operations.
4.2 The Platform may impose restrictions on specific users, coins, or regions based on laws, regulations, compliance requirements, and risk management needs, including but not limited to suspending account operations, denying service, freezing assets, or forced redemption.
4.3 The Platform has the right to investigate abnormal activities (such as yield manipulation, arbitrage, exploiting system loopholes for profit) and may suspend related operations during the investigation without prior notice. It may also impose restrictions on yields, freeze or ban accounts, and pursue accountability. The Platform reserves the right to take suspension or closure measures against accounts that violate fair trading principles or disrupt market order without further notice.
4.4 The Platform may set different annualized yields according to account types (including sub-accounts) or business rules. The actual annualized yield shall be as displayed and granted by the Platform in real time, which shall be the final reference for users.
4.5 The annualized yield of this product may include Platform subsidies (tiered or fixed), which the Platform independently decides and may adjust or terminate at any time without prior notice, and shall not constitute any commitment to future returns. The final yields shall be based on real-time Platform data.
5. Rights and Obligations of Users
5.1 Users have the right to use the Flexible Savings services under compliance with this Agreement and Platform rules and enjoy yields according to the Platform’s real-time published yield rules.
5.2 Users shall ensure that assets transferred to the Platform are lawful and for legitimate purposes and shall not use the Platform for illegal or prohibited activities, including but not limited to money laundering, terrorist financing, fraud, tax evasion, or illegal fundraising. The Platform reserves the right to restrict account operations, freeze assets, terminate services, and cooperate with regulatory investigations upon detection of such behaviors.
5.3 Users shall properly safeguard their account credentials and related information. All operations conducted under the account shall be deemed as the user’s true intentions, and risks or liabilities arising therefrom shall be borne solely by the user.
5.4 Users understand and agree that yields are volatile and the Platform makes no guarantee or promise regarding returns. The Platform may adjust yield structures and distribution rules based on market and product strategies. Users should timely review Platform announcements and information; losses due to failure to keep informed shall be borne by the users themselves.
6. Suspension, Cancellation, and Termination
6.1 The Platform reserves the right to suspend, cancel, or terminate all or part of the user’s access to Flexible Savings services or functions at any time for compliance, risk control, business, or legal reasons, including but not limited to:
(1) failure of the user to complete identity verification, source of funds checks, or other compliance reviews as required, or submission of false, incomplete, erroneous, or invalid information;
(2) failure to provide supplementary documents or complete designated operations within a reasonable time frame;
(3) pursuant to court judgments, arbitration awards, or applicable laws and regulations;
(4) to comply with investigations, orders, notices, or other legal documents issued by regulatory authorities or competent bodies;
(5) reasonable determination by the Platform that the user engaged in violations, illegal activities, fraud, or breach of this Agreement or Platform rules causing harm to the Platform or others.
6.2 Users understand and agree that the Platform shall not bear any direct or indirect compensation liability for losses arising from suspension or termination under this Article.
7. Limitation of Liability
7.1 Users acknowledge that the Platform shall use reasonable efforts to ensure the continuity and security of the Flexible Savings service; however, the Platform shall not be liable for service interruptions, operation failures, data delays, or asset losses caused by force majeure, network failures, system faults, equipment problems, hacking, third-party service abnormalities, system upgrades, or maintenance.
7.2 Users bear all risks of participation in Flexible Savings, including but not limited to transaction anomalies, price fluctuations, yield reductions or delays, asset freezes, redemption failures, system upgrades, and policy changes. The Platform shall not be liable for any losses arising therefrom.
7.3 The Platform may refuse, suspend, or cancel user operation instructions based on risk control, legal compliance, or other reasonable grounds. Users shall bear the consequences thereof.
7.4 Users agree that the Platform shall be exempt from liability within the scope permitted by law for any direct or indirect losses arising from the use of the service or the implementation, interpretation, or adjustment of this Agreement or Platform rules, and users shall not pursue claims for compensation against the Platform.
8. Technical Disclaimer
8.1 Users acknowledge and agree that the Platform may periodically suspend all or part of the services due to system maintenance, upgrades, or faults. The Platform will make reasonable efforts to ensure service stability but makes no express or implied guarantees regarding availability, continuity, or maintenance duration.
8.2 The information, data, charts, and yield displays provided by the Platform are for reference only. The Platform does not guarantee their accuracy, completeness, or timeliness and shall not be liable for losses caused by users relying on such information.
8.3 Users shall ensure their network environment, devices, and software meet the Platform’s requirements. Users shall bear all losses caused by incompatibility, unstable connections, or device failures.
8.4 Users shall properly safeguard account information and identity verification materials. The Platform shall not be liable for asset losses due to user negligence or operational errors.
8.5 The Platform reserves the right to modify, adjust, suspend, or terminate any services or functions for business or compliance reasons without prior notice.
9. Liability and Indemnification
9.1 The User shall bear full legal responsibility for any consequences arising from the use of the Platform's services, and shall take necessary measures to ensure that the Platform and its affiliates are held harmless, including but not limited to third-party claims, regulatory investigations, and administrative penalties.
9.2 If any claim, dispute, controversy, penalty, or other loss arises due to the User’s breach of this Agreement, applicable laws, or the Platform’s rules, or due to the User’s use of the services, the User shall bear full responsibility and indemnify the Platform and its affiliates for all direct or indirect losses, costs, and expenses incurred thereby (including reasonable attorneys’ fees, litigation fees, arbitration fees, etc.).
10. Regional Restrictions
The User shall ensure that the use of crypto assets and financial services is permitted in their jurisdiction. If the User’s jurisdiction imposes restrictions, the Platform reserves the right to refuse or suspend the provision of services, including disabling the User’s account access to the financial product. The Platform shall not be liable for any consequences arising therefrom.
11. Governing Law and Dispute Resolution
11.1 This Agreement shall be governed by and construed in accordance with the laws of Singapore.
11.2 Any dispute arising out of or in connection with this Agreement shall first be resolved through friendly consultation. If such consultation fails, either party may submit the dispute to the Singapore International Arbitration Centre (SIAC) for arbitration in accordance with its then-effective arbitration rules. The arbitral award shall be final and binding on both parties.
12. Miscellaneous
12.1 The Platform reserves the right to amend this Agreement from time to time. Any amendments will be announced on the Platform’s official notice page and shall become effective upon publication.
12.2 Continued use of the Platform’s services after the amendments take effect shall be deemed as acceptance of the amended terms.
12.3 In case of any conflict between this Agreement and other agreements of the Platform, this Agreement shall prevail. For matters not covered herein, the Platform’s Terms of Service shall apply.
12.4 The Platform reserves the right of final interpretation of this Agreement.