First, please allow us to express our sincere condolences and care to you and your family during this difficult time. Thank you for reaching out to CoinEx and trusting us to assist you in handling the account matters of your loved one who has passed away or become incapacitated.

Please note that this is subject to applicable laws and our terms and conditions, and requires legally valid proof of inheritance. The information provided in this account inheritance guide does not constitute, and is not intended to constitute, legal advice.

How to Submit an Account Inheritance Application?

1. Please contact us by submitting a ticket for assistance.

2. Regarding your inheritance application, please provide the following information:

To further process your request, we will need you to provide the following documents (as applicable to your region). Only originals or certified copies are accepted, and non-Chinese or English documents must be accompanied by a certified translation.

(1) In the event of the user's death

• Account holder's identification document
• Account holder's death certificate
• Heir's identification document
• Photo of the heir holding their identification document
• Proof of relationship (e.g., marriage certificate or birth certificate, etc.)
• Last will and testament (if applicable)
• Other notarized or legal documents proving your right to claim the deceased user's assets (e.g., court judgment)
• Other documents/information we may require

(2) In the event of the user's incapacitation

• Account holder's identification document
• Documentary proof of the account holder's incapacitation
• Heir's identification document
• Photo of the heir holding their identification document
• Proof of relationship (e.g., marriage certificate or birth certificate, etc.)
• Power of attorney (if applicable)
• Other notarized or legal documents proving your right to handle the user's assets (e.g., court judgment)
• Other documents/information we may require

Important Notes:

• Failure to provide the required documents may result in delays in transaction processing or account restrictions.
• We reserve the right to reject documents that do not meet the requirements, are suspected of being forged or altered, or whose authenticity is questionable, and may require additional supporting documents for verification.
• We reserve the right to report any suspected illegal activity to the relevant regulatory authorities.

We will review the documents and information provided and may ask you to provide additional documents or take further steps. Once approved, we will assist in handling the account and assets of the deceased or incapacitated user as instructed.

Please note that the required documents and procedures may vary depending on your region, residence, and individual circumstances. Please pay attention to the ticket replies and subsequent instructions.

If you have any questions or need assistance, please feel free to contact us. 

Once again, we express our deepest condolences and care to you and your family during this difficult time, and we hope that you and your family will overcome this difficult situation soon.