Feature Overview

Inactivity Auto Close is a risk management feature for CoinEx Futures Trading.

If your account remains inactive for a prolonged period (no logins or actions), the system will automatically cancel all pending orders and close all futures positions at market price. This helps mitigate potential market risks when you are unable to manage your account.

The feature is disabled by default. You must manually enable it and set the inactivity trigger period.

Access: 

💻 Web: Futures Trading - Settings (top right corner) - Trading Settings - Inactivity Auto Close

📱 App:  Futures - More (top right corner ··· ) - Trading Settings - Inactivity Auto Close

Feature Details

1. Set Inactivity Period

Enter the Inactivity Trigger Period (1-7 days) and confirm. When you’ve enabled this feature, the system will calculate inactivity duration based on your account’s last active time.

⚠️ Note: “Last Active Time” is the timestamp of the last action in your account, which includes logging in, browsing pages, clicking, or trading. ANY account activity will reset the inactivity timer.

2. Automatic Position Closing

If your account remains inactive for the set number of consecutive days, the system will automatically execute the following actions:

• Step 1: Cancel all pending orders
• Step 2: Close all futures positions at market price

⚠️ Note: The trade will be executed at the market price when this feature is triggered. The final execution price may differ from your expectations due to market volatility. Please fully assess market risks before enabling this feature.

3. Trigger Time Calculation

The trigger time is calculated based on the exact timestamp (to the minute) when the feature is enabled. The auto-close will be executed at the same time of day once the inactivity period elapses.

4. Notification of Triggers

Once enabled, the system will send both in-site messages and email notifications at the following times:

• 12 hours before the scheduled auto-close triggers
• Immediately after positions are successfully closed

5. How to Disable

You may disable the feature at ANY time. Once disabled, the inactivity timer will stop immediately, and the system will no longer trigger automatic position closing.

⚠️ Note: After disabling the feature, previous settings will not be retained. If you wish to enable it again, you must re-enter the inactivity trigger period.

FAQ

1. If I perform any account activity while the feature is enabled, will auto-close still be triggered?

ANY account activity will reset the inactivity timer, including logging in, browsing pages, clicking, trading, etc. The countdown will restart from the time of the last active time.

2. If I disable the feature and enable it again, will my previous inactivity period remain valid?

No. After disabling the feature, the system does NOT retain previous parameters. When re-enabling it, you must re-enter the inactivity trigger period. The countdown will restart from the new activation time.

3. When will the alert notification be sent?

The notification will be sent 12 hours before the auto-close triggers.

For example, if the scheduled auto-close time is 2026‑02‑11 20:00 (UTC), the notification will be sent at 2026‑02‑10 08:00 (UTC).

4. After receiving the alert notification, how can I avoid being auto-closed?

Log in to your account and perform any operation to reset the inactivity timer.

⚠️ Note: Please make sure to perform actions before the scheduled auto-close time; otherwise, the auto-close will still be triggered.

5. What price is used for auto-close?

Positions will be closed at market price at the trigger time. Due to market fluctuations, the actual execution price may differ from your expectations. Please be aware of market risks.

6. Will my pending orders be canceled when auto-close is triggered?

Yes. The system will cancel all pending orders first, then close all futures positions at the market price.

7. Through which channels will I receive messages?

The system will send notifications via in-site messages and registered email. Please ensure your email address is properly linked and notifications are not blocked.

8. Is the feature enabled by default?

No. The feature is disabled by default. Please configure the period and enable it on the settings page.