What Should I Do If the Withdrawal Is Made to the Wrong Address

Customer Specialist Team
Updated

What should I do if I withdraw to the wrong address?

1. You can click [Cancel] on the Withdrawal Records page to cancel your withdrawal if the status of withdrawal is "Confirming" , "Auditing" or "Audited".

2. Your withdrawal cannot be canceled if the status is "Processing" or "Sent". Digital currency transactions are irreversible. Once withdrawn, only the receiver can return the coin to you, so CoinEx is unable to help you get it back.

 

How can I retrieve the funds withdrawn to the wrong address?

1. If you withdraw assets to the wrong address and you know the owner of this address, please contact the owner directly.

2. If you withdraw assets to the wrong address and you do not know the owner of this address, we suggest you contact the recipient platform of the wrong address for help.

 

For more details, please refer to FAQ about Withdrawal.

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