As the prevalence of cryptocurrency investment, security is what matters most in the Cryptocurrency field. Besides, the anonymity, privacy and decentralization of cryptocurrency make it hard to trace back your assets once it's been penetrated. CoinEx has provided complete precautions for this to ensure the safety of user assets.
What is “100% Reserves”?
All your digital assets on CoinEx will be 100% reserved - your coins won’t be used anywhere else and your withdrawals will be 100% processed in time.
High-speed Matching Engine
Our proprietary high-speed matching engine supports a processing capacity of up to 10,000 transactions per second. We guarantee stability under the concurrency of thousands of orders and properly handle each of your orders.
Adoption of HTTPS and 2-Factor authentication (Google Authenticator and SMS code) available for dual protection. Cold wallet storage and multi-signature strategy guarantee asset safety and collaboration with the world's top-tier security team provide full-dimension protection.
Fast Deposit & Withdrawal
Automatic transaction acceleration for deposits and withdrawals supported by world top mining pool and small withdrawals processed within 5 mins.
IP Address Abnormal Change Monitoring
If your IP addresses changed frequently during a short period, you’ll receive alarm notifications via SMS or Email in case your account was hacked.
Sign In Reminder
When you log in to CoinEx account successfully, CoinEx system will automatically send you a sign-in notification via an email or sms, including your IP address, time and location. You can check the log-in history in the last 30 days on [Sign-in History]. In case of unknown login that is not operated by yourself, please change your login password in time or submit a ticket to contact CoinEx customer service.
Real-time Alert for Asset Changes
Once your deposit/withdrawal is on the blockchain, you will receive an email or SMS notification to your bound email/phone to track your account assets in real time.
Multi-Layers Verification for Withdrawal
After submitting a withdrawal request, CoinEx requires users to reconfirm their withdrawal in the email before it can be executed systematically, which prevents the loss of assets due to incorrect input to a certain extent.
CoinEx API separately sets read-only, tradable, and cash-out permissions for the newly-added API key permissions, so that you can secure multiple sets of APIs and manage them more effectively.
Set API Withdrawal Whitelist Separately
CoinEx allows users to set API withdrawal whitelist on WEB and API separately to facilitate the expansion of the withdrawal experience in multiple application scenarios.
Holding Estonia digital asset trading license, CoinEx promises and implements that all your digital assets on CoinEx will be 100% reserved. Your coins won’t be used anywhere else and your withdrawals will be 100% processed in time.
CoinEx provides a series of user-definable security measures. We encourage users to enhance account security level with featured settings so as to obtain a more secure and efficient trading experience.
The login password is a gateway to enter CoinEx website. It performs as the first line and plays an essential role in the security of your assets. Be sure to keep your login password very safely.
When setting the login password, please keep the following points in mind:
1. Never reveal your password to anyone.
2. Do not use the same password on other websites.
3. Use a unique and complex password that contains uppercase, lowercase, numbers and special characters. The suggested length is 16 digits.
4. Change your password regularly, for example, change your password once every three months;
5. Use password management tools to manage your password in case you forget it.
Two-Factor Authentication (2FA)
CoinEx currently supports the following two 2FA methods:
Once you enable 2FA in your account, you can log in, trade, change your password, add API keys, and withdraw via 2FA code. For security reasons, a security hold will be placed on your account for 24 hours after modifying the security tool.
An Extra security layer will be added after passing ID verification. With ID verification, you can also sign up for the ambassador program and enjoy more platform benefits like trade contests.
If you need to freeze the account or no longer use it for security reasons, you can [Disable Account] to protect your account security.