How to Prevent Malware

What's Malware

A Trojan virus is malware that disguises itself within normal programs or files. It usually disguises itself as a useful program or file. Clicking on or downloading the malware infects the device, allowing access to personal information, computer control, and valuable data and asset theft.

Common Malware cases: When an address is sent in communication software, it will be tampered with by the malware it carries.

Example: When a user attempts to make a deposit, he copies the deposit address provided by the exchange. The malware immediately detects the action and substitutes the user's copied deposit address with the attacker's address. The user is unaware of the address change and continues making deposits, but the asset is directed to the attacker's address.

 

How to prevent malware?

To protect your device from malware, please refer to the following measures:

1. Please use CoinEx official website (https://www.coinex.com), or download the CoinEx APP through CoinEx official channels.

2. Ensure the security of deposit and withdrawal addresses.

  • Always double-check the accuracy of the address you entered or pasted on third-party platforms. To ensure consistency and avoid asset loss, consider taking a screenshot and comparing it before completing deposits or withdrawals.
  • When checking deposit or withdrawal addresses, ensure you review the entire address from start to finish. Avoid relying solely on partial checks, such as only comparing the beginning and end, to avoid asset losses.
  • Ensure the address in the email matches the one you entered. If any abnormality is found, please terminate the transfer and check the security of your account or device.

3. Avoid device contamination and asset loss:

  • Do not click links in unfamiliar Emails/text messages/messages and unknown files.
  • Do not download and install unknown software on your device.
  • Do not click unknown links and avoid visiting unofficial websites, especially the notifications of "account upgrade" or "account migration" in the name of CoinEx.
  • Do not click attachments from unfamiliar emails to prevent malware.

4. Keep your login password unique. Please make sure your CoinEx login password is different from the third-party platform to avoid account theft and asset loss.

5. Install trustworthy antivirus software and enable auto-update to avoid potential security vulnerabilities. Also, keep your device's operating system up to date.

6. Refrain from using public WiFi to access your CoinEx account. If you must connect through a public network, avoid sensitive actions such as logging in, withdrawing, or transferring. Please log in to your account carefully when using public WiFi, and do not log in to your accounts on public equipment with security risks.

7. Use a browser with incognito mode to block information tracking and potential network viruses to enhance browsing security. 

Disclaimer: The content provided on this website is for informational purposes only and does not constitute investment advice. The information provided is not intended to be a substitute for professional financial advice, consultation, or recommendations. Users are encouraged to consult with a qualified financial advisor before making any investment decisions. The website owners and authors do not assume any liability for any loss or damage that may result from reliance on the information provided. All investments carry risk, and past performance is not indicative of future results.