Common Scammer Cases

CoinEx doesn't have telephone channels. Anyone who contacts you by phone and poses as CoinEx staff is a scammer. You can visit CoinEx Official Verification Channel for official verification. If you find any suspicious activities in your account, please do not hesitate to contact us.


Common scam tactics:

1. Pose as CoinEx official support in social media groups and DM you first

2. Contact you through a fake email address, unofficial SMS channel, or fake phone number

3. Clone CoinEx official website

4. Advertise fake events or investment projects

5. Set up fake Wi-Fi hotspots to steal personal information


Fake customer service or staff in social media groups

1. When the official CoinEx administrator posts messages, there is an “Administrator” or “Admin” logo in the upper right corner. Please pay attention to this identifier.



2. CoinEx admin will NEVER do the following under any circumstances:

(1) DM you first

(2) ask for your account credentials such as sign in password and 2FA code

(3) ask you to transfer cryptos to other addresses or accounts that do not belong to you



Fake CoinEx emails, text messages, phone calls, etc.

1. Email/SMS Phishing:

(1) Please always check the "sender/contact" of your email/SMS. If you have any doubts, please ignore the information. Do not trust strangers, click unknown links, or download unknown attachments. If you discover any phishing attacks, please contact us in time to prevent more users from getting harmed

(2) It is strongly recommended that you add the following official CoinEx email addresses to your email whitelist: (Customer Support) (Verification code and system notification) (Verification code and system notification) (Activities and information push)


2. Phone Scams

CoinEx does not have any phone call channels. Anyone who calls you and poses as CoinEx staff is a scammer.


Cloned CoinEx official website

The ONLY CoinEx official website is Please ONLY visit this website for the CoinEx service. If you have any questions, please contact us for verification.


Fake CoinEx advertisement online

1. Fake events

For any official events, CoinEx will make an announcement in time. Besides, you can also follow our events announced in CoinEx communities. If you have any questions, please feel free to contact us.

2. Fake investment projects

Please do not trust any publicity activities where you can earn huge profits with small investments. If you discover any fake investment projects, please contact us in time to prevent more users from getting deceived.


Fake Wi-Fi hotspots

1. In low-risk scenarios, the hidden programs in public Wi-Fi can tamper with web pages, flooding the website with spam, or insert hidden links into connected devices to achieve malicious promotion and click farms.

2. In medium-risk scenarios, the hidden programs in public Wi-Fi can conduct DNS hijacking or ARP attacks to intercept network traffic. DNS attackers can control the users' internet access, disrupting normal network access or redirecting users to malicious sites. ARP attacks are carried out differently, but with similar results - network disruption.

3. In high-risk scenarios, the hidden programs in public Wi-Fi may lead to the disclosure of account credentials. In addition, in public Wi-Fi networks, hackers can also obtain sensitive information through phishing, such as name, gender, workplace, bank account, etc. to develop personalized scams.


For more security tips, please refer to CoinEx Security Function Introduction