Why can’t I receive SMS?
The network congestion of the mobile phone may incur the problem, please try again in 10 minutes.
However, you can try to solve the problem following the steps below:
1. Please make sure the phone signal is working well. If not, please move to a place where you can receive a good signal in your phone;
2. Turn off the function of the blacklist or other ways to block SMS;
3. Switch your phone to Airplane Mode, reboot your phone and then switch off Airplane Mode.
If none of the provided solutions can solve your problem, please submit a ticket.
Reminder: when you submit a ticket, please include the model of your phone, the operating system (iOS or Android), your country and city, and other information. We will deal with your concern as soon as we receive your ticket.