Why Are My Assets Frozen?
When you place pending limit buy or sell orders, the corresponding amount of assets in your account will be frozen. In this case, your [Balance Available] decreases, while your [Frozen Balance] increases, but your [Total Balance] remains unchanged.
1. How to Unfreeze the Frozen Assets?
The frozen assets will only be unfreezed and returned to your [Balance Available] when the order is either fully executed or manually canceled.
2. Example
If your wallet balance is 5 SOL, and you place a limit sell order for 1 SOL in the SOL/USDT trading pair. While waiting for the order to be executed, your asset is as follows:
- Frozen assets: 1 SOL, which will remain frozen until the order is filled or canceled, and cannot be used for other trades or withdrawals.
- Available balance: 4 SOL
- Total assets: 5 SOL
How to View or Cancel Open Orders?
If you have checked all your orders and confirmed that none of the above cases apply, but your assets still appear frozen, please submit a ticket with the name and amount of the frozen asset. Our support team will look into the issue as soon as possible.
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