How to Freeze My Account

Customer Specialist Team
Updated

What is the Use of Account Freezing?

When you receive an unknown sign-in notification that is not operated by yourself or have other account security issues, you can protect your account by freezing it. After account freezing, you will encounter the following situations:

1. The trading, withdrawal and login services in this account will be prohibited.

2. All API private keys in this account will be deleted.

3. All pending withdrawal requests will be canceled.

4. All current orders will be canceled.

 

How to Freeze My Account?

1. Visit CoinEx official website (https://www.coinex.com), log in to your account, and use the two methods below to freeze your account:

Method 1: Visit CoinEx Help Center, and click [Freeze Account] under [Self Services].

 

Method 2: Select [Security Settings] from the dropdown menu of your avatar in the top right corner. Once on the new page, scroll down to "Account Management" under "Advanced Settings", then click [Freeze].

 

2. Read the reminder carefully and select a reason to freeze your account. Then tick the disclaimer checkbox and click [Freeze Account].

 

Note: Once your account is frozen, you will be logged out from all current devices.

 

How to Apply for Account Reactivation?

1. If you need to unfreeze your account, please submit a ticket to contact CoinEx Support. You can also click HERE to visit the "Unfreeze Account" page directly. (Check How to Unfreeze Account for more instructions.)

2. After verification, it takes 3 to 30 days to reactivate your account.

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