How to Reset Login Password

Support Team
Updated

Account not logged in

1. Visit CoinEx official website (https://www.coinex.com), and click [Log In] in the top-right corner.

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2. Click [Forgot Password] on the [Log In] page. 

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3. Enter your email address and click [Next]. 

 

4. Enter the [Email Verification Code], and click [Next].

 

5. Get and enter the SMS/TOTP code, and click [Next].

Note: If your security authentication is unavailable, please submit a ticket for further assistance.

 

6. Enter a new password and repeat the password to confirm it, then click [Confirm] to complete the process.

Note: Please set a complex password (combination of capital letters, lower-case letters, numbers and symbols) and keep it offline.

 

Account already logged in

1. Click [Settings] under [Account] in the top right corner.

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2. Go to [Advanced Settings] and click [Reset] under [Password].

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3. Click [Continue] in the pop-up window.

 

4. Enter the Email verification code and the SMS/TOTP code, then click [Next].

Note: If your security authentication is unavailable, please submit a ticket for further assistance.

 

5. Enter a new password and repeat the password to confirm it, then click [Next].

Note: Please set a complex password (combination of capital letters, lower-case letters, numbers and symbols) and keep it offline. 

 

6. After resetting the login password, click [Done] to jump to the login page and use the new password to log in again.

 

Note: For security reasons, withdrawal will be suspended for 24 hours after resetting login password.