How to Reset/Retrieve Login Password

Support Team
Updated

How to enter the [Reset Password] page? 

1. Account not logged in

(1) Visit CoinEx official website (https://www.coinex.com), and click [Log In] in the top-right corner.

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(2) Click [Forgot Password] after entering the [Log In] page. 

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2. Account already logged in

(1) Click [Account Settings] in the drop-down menu of [Account] in the upper right corner.

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(2) Click [Reset] on the [Account Settings] page.

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How to reset login password?

1. Enter your email address and click [Next]. 

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2. Get and enter the [Email Verification Code], then click [Next].

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3. Enter a new password and repeat the password to confirm it, then click [Confirm] to complete the process.

Reminder: Please set a complex password (combination of capital letters, lower-case letters, numbers and symbols) and keep it offline.

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Note: For security reasons, the withdrawal service will be suspended for 24 hours after resetting password.