How to Reset Login Password

Account Not Logged In

1. Visit CoinEx official website (https://www.coinex.com), and click [Log In] in the top-right corner.

 

2. Click [Forgot Password] on the "Log In" page. 

 

3. Enter your email address and click [Next]. 

 

4. Enter email verification code, and click [Next].

 

5. Select an appropriate Two-Factor Authentication method (e.g. SMS/TOTP/Passkey) for Security Authentication, then click [Next].

Note: If your security tool is lost or unavailable, please submit a ticket for further assistance.

 

6. Enter a new password and repeat the password to confirm it, then click [Confirm] to complete the process.

Note: Please set a complex password (combination of capital letters, lower-case letters, numbers and symbols) and keep it offline.

 

Account Already Logged In

1. Select [Security Settings] under [Account] in the top-right corner.

 

2. Click on [Change] next to Password under "Basic Settings".

 

3. Click [Continue] in the pop-up window.

 

4. Enter email verification code, then click [Next].

 

5. Select an appropriate Two-Factor Authentication method (e.g. SMS/TOTP/Passkey) for Security Authentication, then click [Next].

Note: If your security tool is lost or unavailable, please submit a ticket for further assistance.

 

6. Enter a new password and repeat the password to confirm it, then click [Next].

Note: Please set a complex password (combination of capital letters, lower-case letters, numbers and symbols) and keep it offline. 

 

7. After resetting the login password, click [Done] to jump to the login page and use the new password to log in again.

 

Note: For security reasons, withdrawal will be suspended for 24 hours after resetting login password.

Disclaimer: The content provided on this website is for informational purposes only and does not constitute investment advice. The information provided is not intended to be a substitute for professional financial advice, consultation, or recommendations. Users are encouraged to consult with a qualified financial advisor before making any investment decisions. The website owners and authors do not assume any liability for any loss or damage that may result from reliance on the information provided. All investments carry risk, and past performance is not indicative of future results.