How to Reset/Change Email

How to reset email if it is not available?

1. Click HERE to reach the [Reset Email verify] page.

2. Read and check the "Reset instructions" carefully, and click [Confirm reset].

3. Enter your account and login password respectively, and click [Next] after confirmation. 
Note: If you lose your email and forget your login password at the same time, please feel free to contact us.

4. Get and enter the SMS/TOTP code, and click [Next].

5. Enter a new email address to obtain the email verification code, and click [Next].

6. After completing the verification, you will be asked to answer security questions or submit account-relative material to reset email. 

Answer security questions:

Read "Attention" carefully,  and click [Start now].

There are 4 questions related to your account. The answer is either singular-choice or multiple-choice. Please choose the correct answers based on your account.

If your answers are all correct, your email will be reset successfully. Click [Back] to log in to your account via the new email address.

If you fail to answer all the questions correctly, you can choose [Continue] to answer the questions again or [Submit documents] for manual review. If 3 chances are used up, you can upload the required information on the [Information Verification] page to reset your email. 

Submit documents:

Submit the required information to reset email and the request will be manually reviewed within 72 hours.

(1) KYC verified
Upload a photo of your handholding ID document and hand-written statement
    ▪ Application content: Apply to reset email verify on CoinEx, Application date.
    ▪ Please make sure to show your face, arms, and ID document.

(2) KYC unverified

a. Upload historical notification screenshots on CoinEx
Screenshots of historical Email/SMS notifications sent to you by CoinEx, LIMITED to signup record, login records, deposit, and withdrawal notifications. Please make sure the whole email content is shown on the screenshot clearly.

b. Upload screenshots of historical deposit or withdrawal records from other platforms
If there is a deposit/withdrawal record in your account, a relative historical withdrawal or deposit record taken from the third party is needed. The screenshot must include Coin type, coin amount, and time. (For the deposit to CoinEx from Platform A, the withdrawal record on Platform A is required; for withdrawal from CoinEx to Platform B, the deposit record on Platform B is required.)

Note: The screenshot taken from inbox or explorer is NOT acceptable.

Note: The withdrawal service will be suspended for 24 hours after the Email is reset successfully.

 

How to change email if the bound one is available?
1. Visit the CoinEx website http://www.coinex.com/, log in to your account, and click [Account Settings] from the menu of [Account] in the top-right corner.

2. Click [Edit Email] on the right of [Email].

3. Get and enter the SMS/TOTP code, and click [Next].


4. Click [Send code], get and enter the email verification code, and click [Next].
5. Enter your new email, get and enter the email verification code, and then click [Next] to finish the email change.

Note: The withdrawal service will be suspended for 24 hours after the Email is reset successfully.