Why can’t I receive emails?

If you didn’t receive your email, you can try the following steps:
1. Check whether you can send and receive emails normally in your Email Client;
2. Please make sure your registered email address is correct;
3. Check whether the equipments for receiving emails and the network is functioning;
4. Try looking for your emails in Spam or other folders;
5. Set up the whitelist of address.
You can click on the blue words to check: How to set up your whitelist for CoinEx emails

The email addresses to be included in the whitelist:
support@coinex.com
noreply@mail3.coinex.com
noreply@mail.coinex.com
noreply@news.coinex.com

If none of the provided solutions can solve your problem, please submit a ticket for help.

Reminder: when you submit a ticket, please include the model of your phone, the operating system(iOS, Android), your country and city, and other information. We will deal with your concern as soon as we receive your ticket.