What should I do if I deposit/withdraw to the wrong address?

What should I do if I deposit the wrong address?
Digital currency transactions are irreversible. Once deposited, only the recipient can return the coin to you, so CoinEx is unable to help you get it back. In this case, we suggest you contact the recipient platform of the wrong address for help.

What should I do if I withdraw the wrong address?
1. You can click [Cancel] on the Withdrawal Records page to cancel your withdrawal if the status of withdrawal is "Confirming" or "Pending".

2. Your withdrawal cannot be canceled if the status is "Audited" or "Sent". Digital currency transactions are irreversible. Once withdrew, only the receiver can return the coin to you, so CoinEx is unable to help you get it back. In this case, we suggest you contact the recipient platform of the wrong address for help. If you do not know who the owner of the address is, the assets will not be recovered.