Under these 2 conditions, your withdrawable amount will be less than your actual balance:

1. Unexecuted order(s) in the market

Please check if you have any unexecuted orders for the coins you intend to withdraw. If so, you can cancel the orders to recover your withdrawable amount.

E.g. Assuming that the balance in your wallet is 5 BCH, and you have an unexecuted sell order of 1 BCH in BCH/USDT market. In this case, there will be 1 BCH frozen, unavailable for withdrawal, and your withdrawable amount will be 4 BCH, which is less than the actual balance. 

2. Insufficient confirmation(s) for your deposit

Please check if there are any deposits need additional confirmations to meet CoinEx's requirements for arrival and withdrawal. Once the deposits have enough confirmations, the withdrawable amount can match your actual balance.

Assuming that you deposited 1,000 CET-ERC20 on May 1, 2022. This deposit will be credited to your account after 10 confirmations, allowing you to trade the assets. However, you can only withdraw these funds after 20 confirmations. If you traded 1,000 CET for USDT when there were 12 confirmations, you will have to wait for the initial CET deposit to reach 20 confirmations before being able to withdraw the USDT from CoinEx.

For confirmation requirements, please refer to the deposit page.