How to Deal with Delisted Cryptos

To provide excellent investment options to our global users, CoinEx conducts comprehensive and periodic reviews of all cryptos listed on our platform and will delist cryptos that fail to meet our listing criteria. For more information, please refer to Delisting Criteria.

How to deal with to-be-delisted cryptos?

1. Phase One: deposit service is terminated, while trading and withdrawal remain open.

(1) Deposit

Once the deposit service is terminated, please do NOT deposit the delisted cryptos to CoinEx. Otherwise, it will lead to unnecessary asset loss.

(2) Trading

Check if your balance of the delisted cryptos in [Spot Account] is sufficient for trading.

Take LUNC as an example to view the minimum order amount.

▪ If the balance ≥ the minimum order amount, please trade the delisted cryptos as soon as possible.

▪ If the balance ＜ the minimum order amount, the cryptos can be converted into CET. Please refer to How to Covert Small Assets into CET for details.

Note: 5% of the converted CET will be charged as fees. The converter is available only ONCE every 24 hours.

(3) Withdrawal

Check if your balance of the delisted cryptos in [Spot Account] is sufficient for withdrawal.

Take LUNC as an example to view the minimum withdrawal amount and withdrawal fee. (Deduction=the withdrawal amount+withdrawal fee)

▪ If the balance ≥ the minimum withdrawal + withdrawal fee, please withdraw the delisted cryptos as soon as possible.

▪ If the balance ＜the minimum withdrawal + withdrawal fee, the cryptos cannot be withdrawn. Please trade them for other cryptos or convert them into CET according to your holdings.

2. Phase Two: trading is closed and only withdrawal remains open.

Check if your balance of the delisted cryptos in [Spot Account] is sufficient for withdrawal.

▪ If the balance ≥ the minimum withdrawal + withdrawal fee, please withdraw the delisted cryptos as soon as possible.

▪ If the balance ＜ the minimum withdrawal + withdrawal fee, the cryptos cannot be withdrawn and CoinEx is unable to help you.

How to deal with the delisted cryptos?

Deposit, withdrawal and trading will no longer be available for delisted cryptos. If you did not trade or withdraw the cryptos before the deadline, please submit a ticket.