FAQ about Deposit

How long does it take for my deposit to arrive? 
Three procedures of a cryptocurrency transfer: Withdrawn ➞ Block Confirmations ➞ Deposited. 
Users can check the detailed transaction information on the respective blockchain explorer after the deposit was sent out to the network successfully. The arrival time will depend on the number of the required confirmation(s) for deposit on CoinEx. When the required confirmation(s) is/are reached, your deposit will successfully arrive.

Is there any minimum or maximum limit for deposit?

CoinEx only sets a MINIMUM limit for cryptocurrency deposit. (Click to check Minimum Deposit) 
Note: If your deposit amount is less than or equal to the minimum deposit amount, the deposit will NOT be added to your account balance OR refundable. Please make sure to check the minimum deposit amount before making a deposit.

What is Transaction ID?
Transaction ID (TXID), also known as transaction hash, is a string of characters calculated based on the size, time, type, creator and machine of each cryptocurrency transaction. It is equivalent to the identity certificate (ID) of each cryptocurrency transaction, with uniqueness and immutability. Also, it can be regarded as the “transaction serial number" when transferring money with a bank card.

Why can’t I find Transaction ID?
Due to network crowdedness, your transaction might be delayed and it will take longer to generate a transaction ID for your transfer. Please kindly wait.
If you fail to see any TXID for a long time, please contact the withdrawal platform to check if they have sent your assets successfully.

What is Confirmation?
Confirmation refers to the process in which the transaction is included in the block and added to the blockchain. When a transaction is broadcasted to the blockchain network, it is presented to be packed in a block by the miners. Once the transaction is included in a block, the transaction will have 1 confirmation. Besides, the number of confirmations for a transaction represents the number of blocks that contain this transaction. In general, the more confirmations it gets, the more irreversible the transaction will be.

Why the deposit is not credited to my account yet?
No one can affect the speed when transactions are confirmed on the blockchain, which is purely based on the conditions of the network. Time for block generation varies from coin to coin and so do required confirmations. Therefore, the exact arrival time of your deposit depends on network crowdedness. Your deposit will be credited to your account when confirmations meet CoinEx deposit confirmation requirements.

Can I cancel the pending deposit?
It depends on your withdrawal platform. In general, if the TXID is already available on the blockchain explorer, you will NOT be able to cancel this deposit. 

Can I change my deposit address?
You can click [Use new address] on the deposit page to change the address.
Note: Only the used address can be changed. If the address has never been used, CoinEx cannot generate a new address.

What happens if I deposit to my old address?
Don’t worry. Your deposit to the old deposit address will be credited to your account if you still use the deposit address.

What should I do if deposit to the wrong address?
Digital currency transactions are irreversible. Once it is sent out, only the receiver can return the coin to you and CoinEx is unable to help you get it back. In this case, we suggest you contact the recipient platform of the wrong address for help. If you do not know whose address is, the assets will not be recovered.

Why hasn't my account balance increased when the transaction gets enough confirmations?
1. Different coins have different confirmation requirements for deposit. Please confirm carefully whether your deposit address is correct and whether the confirmation qty reaches to the deposit requirement.
2. If you mistakenly deposit via smart contract, please submit a ticket for assistance.
3. If your deposit address is correct with enough confirmations yet your account balance didn’t increase, please submit a ticket to contact support for assistance.

What should I do if I didn't receive the asset after a deposit?
1. If the transaction is confirmed on the blockchain (it has enough confirmations), and the transfer amount is over the minimum deposit amount but your CoinEx account still didn't receive it, please submit a ticket for assistance.
2. If the transaction is still being confirmed on the blockchain (it doesn't have enough confirmations), please kindly wait for block packing and confirmation.
3. If you fail to see any TXID for a long time, please contact the withdrawal platform for help to check if they have sent your assets successfully.

What should I pay attention to when deposit a label Coin? 
When deposit label coins to CoinEx, you are supposed to fill in the deposit address and Memo/Tag/Payment ID/Message at the same time. If you forget to attach labels, your assets will be LOST and NOT refundable. Please be careful to avoid unnecessary property loss!

How to check the deposit TXID on CoinEx? 
The transaction ID can be found on [Deposit records] after deposit. You can check its real-time status on the corresponding blockchain explorer for more transaction details.
If you fail to see any TXID for a long time, please contact the withdrawal platform to check if they have sent your assets successfully.

How to calculate the deposit amount of deflationary tokens to CoinEx?
1. For users who deposit deflationary tokens to CoinEx, a certain percentage of the token will be deducted on the blockchain automatically. CoinEx will deduct the same proportion according to the receiving amount on the blockchain.
Different deflationary tokens may have different deflationary rates. For more details, please refer to: https://www.coinex.com/asset/deposit.

2. Assuming the withdrawal amount from the sending platform is X, the deflationary rate is Y, the credited amount of your CoinEx account will be X*(1-Y)*(1-Y).

Take BABYDOGE as an example.
The deflationary rate of BABYDOGE is 10%.
If you withdraw 1,000 BABYDOGE from the sending platform to CoinEx,
the credited amount to your CoinEx account will be 1,000*(1-10%)*(1-10%) = 810
that is, you will receive 810 BABYDOGE on CoinEx. (The credited amount is 19% less than the withdrawn amount.)