Account & Security

Account Features

• How to Get Fee Discount
• What's Account Level
• Introduction to Referral Reward Rules
• Introduction to Asset Overview Page

Account Settings

• How to Deduct CET as Trading Fee
• What's API and How to Set it Up
• What's Sub-Account and How to Use It
• Introduction to Preferences Settings Page
• How to Check and Manage My Messages
• How to Switch Language and Pricing Currency

See all 8 articles

Security Settings

• How to Disable My Account
• How to Complete ID Verification
• How to Reset/Retrieve Login Password
• How to Reset/Change Mobile Number
• How to Reset/Change TOTP Authenticator
• How to Reset/Change Email

See all 10 articles

Security Suggestions

• How to Improve My Account Security
• What's Account Security
• What's Anti-Phishing Code and How to Set it Up
• CoinEx Official Verification Channel
• How to Prevent Malware
• How to Bind 2FA (Two-factor Authentication)

FAQ

• What's 2FA (Two-factor Authentication) and What Is It Used For
• Why Did I Receive Unknown Login Notification
• Why Can’t I Receive SMS Verification Code
• Why Can’t I Receive Email Verification Code
• How to Set Up Email Whitelist for CoinEx Account

Common Cases

• Common Scammer Cases
• Phishing Attack
• Credential Stuffing Attack

Others

• CoinEx Security Bounty Program
• How to Report Stolen Cryptos Transferred to CoinEx
• Law Enforcement Request Guide