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  1. CoinEx Help Center
  2. Account & Security

Account & Security

Account Features

  • How to Get Fee Discount
  • What's Account Level
  • Introduction to Referral Reward Rules
  • Introduction to Asset Overview Page

Account Settings

  • How to Deduct CET as Trading Fee
  • What's API and How to Set it Up
  • What's Sub-Account and How to Use It
  • Introduction to Preferences Settings Page
  • How to Check and Manage My Messages
  • How to Switch Language and Pricing Currency
See all 8 articles

Security Settings

  • How to Disable My Account
  • How to Complete ID Verification
  • How to Reset/Retrieve Login Password
  • How to Reset/Change Mobile Number
  • How to Reset/Change TOTP Authenticator
  • How to Reset/Change Email
See all 10 articles

Security Suggestions

  • How to Improve My Account Security
  • What's Account Security
  • What's Anti-Phishing Code and How to Set it Up
  • CoinEx Official Verification Channel
  • How to Prevent Malware
  • How to Bind 2FA (Two-factor Authentication)

FAQ

  • What's 2FA (Two-factor Authentication) and What Is It Used For
  • Why Did I Receive Unknown Login Notification
  • Why Can’t I Receive SMS Verification Code
  • Why Can’t I Receive Email Verification Code
  • How to Set Up Email Whitelist for CoinEx Account

Common Cases

  • Common Scammer Cases
  • Phishing Attack
  • Credential Stuffing Attack

Others

  • CoinEx Security Bounty Program
  • How to Report Stolen Cryptos Transferred to CoinEx
  • Law Enforcement Request Guide
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