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CoinEx Help Center

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  • CoinEx Help Center

Account & Security

Account Features

  • How to Get Fee Discount
  • Introduction to CoinEx Account Level
  • Introduction to Referral Reward Rules
  • Introduction to Asset Overview Page
  • How to Export Tax Data

Account Settings

  • Use CET as Trading Fees
  • What's API and How to Set it Up
  • What's Sub-Account and How to Use It
  • Introduction to Preferences Settings Page
  • How to Check and Manage My Messages
  • How to Switch Language and Pricing Currency
See all 8 articles

Security Settings

  • How to Freeze My Account
  • How to Complete ID Verification
  • How to Reset/Retrieve Login Password
  • How to Reset/Change Mobile Number
  • How to Reset/Change TOTP Authenticator
  • How to Reset/Change Email
See all 11 articles

Security Suggestions

  • How to Improve My Account Security
  • What's Account Security
  • How to Prevent Phishing Attacks
  • What's Anti-Phishing Code and How to Set it Up
  • CoinEx Official Verification Channel
  • How to Prevent Malware
See all 7 articles

FAQ

  • What's 2FA (Two-factor Authentication) and What Is It Used For
  • Why Did I Receive Notification on Unrecognized Log-in
  • Why Can’t I Receive SMS Verification Code
  • Why Can’t I Receive Email Verification Code
  • How to Whitelist Emails from CoinEx

Common Cases

  • Common Scammer Cases
  • Credential Stuffing Attack

Others

  • CoinEx Security Bounty Program
  • How to Report Stolen Cryptos Transferred to CoinEx
  • Law Enforcement Request Guide
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